Privacy Policy

Effective Date: March 8, 2026

Coast City Plumbing ("we," "us," or "our") operates the website coastcityplumbing.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

Information You Provide:

• Name, email address, and phone number (via our contact form)
• Description of your plumbing issue
• Photos you upload with your inquiry

Information Collected Automatically:

• IP address and approximate location (city, region, country)
• Browser type, operating system, and device information
• Screen size and viewport dimensions
• Pages visited, referral source, and time spent on site
• Scroll behavior and interaction with page elements

2. How We Use Your Information

• To respond to your inquiries and schedule plumbing services
• To improve our website and user experience
• To analyze website traffic and visitor behavior
• To detect and prevent spam, bots, and abuse

3. Cookies and Local Storage

We use browser local storage and session storage to:

• Track whether you are a returning visitor
• Maintain your session during a single visit

We do not use third-party advertising cookies. Our website analytics are powered by Cloudflare Web Analytics, which does not use cookies and is privacy-friendly.

4. AI Chatbot

Our website features an AI-powered chatbot to assist with plumbing questions. Chat messages you send are processed to generate responses and may be logged for quality improvement. Chat logs include your IP address and location but not your name or contact details unless you provide them in the chat.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:

• Cloudflare: Our hosting and security provider, which processes requests to deliver our website and handle email delivery

6. Data Security

We implement appropriate security measures to protect your information, including:

• HTTPS encryption for all data transmission
• Bot protection and rate limiting to prevent abuse
• Input validation and sanitization

7. Data Retention

Contact form submissions are retained in our email system. Website analytics and visitor logs are retained for up to 90 days. Chat logs are retained for up to 90 days for quality improvement.

8. Your Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)

To exercise these rights, contact us at [email protected] or call 562-309-3174.

9. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us:

• Email: [email protected]
• Phone: 562-309-3174